Frequently Asked Questions
Everything you need to know about your C-IN2 order and experience.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Domestic shipping within the US typically takes 3-7 business days, while international delivery times vary by destination.
What is your return policy for underwear?
For health and hygiene reasons, C-IN2 can only accept returns on items that are unworn, unwashed, and in their original packaging with all tags attached. Returns must be initiated within 30 days of purchase.
How do I ensure I am ordering the correct size?
We provide a comprehensive size guide on every product page. We recommend measuring your waist accurately and comparing it to our chart, as our athletic and contour fits may differ from standard retail sizing.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How should I care for my C-IN2 products?
To maintain the fit and longevity of your garments, we recommend machine washing in cold water on a gentle cycle and tumble drying on low heat or air drying.